Cancellations

• We value the time and needs of every client, and all of our stylists. To help us provide the best services to as many clients as possible, we ask that if you must cancel your appointment, you do so at least 48 hours in advance. Appointment no shows or appointments canceled with less than 48 hours of notice will be subjected to a fee prior to rescheduling. Any Color Services booked more than two hours or more must leave a deposit. For appointments booked two hours or more, if not confirmed either by email, text or phone we reserve the right to remove the appointment.

Service Adjustments

Guests may contact us within 10 days of their service(s) for any changes that they require. We do not offer refunds on services, but we are happy to make things right for you.

Complimentary Services

Joule offers complimentary bang/fringe trims to all current guests. Service must be booked within 6 weeks of receiving a haircut, and must be booked with the same stylist.

Appointment Confirmations

For appointments longer than two hours, if not confirmed either by email, text or phone we reserve the right to remove the appointment.

New Guests

• We require a deposit for all lightening, creative color, corrective color or any appointments booked for more than an hour. The appointment must be canceled 48 hours before the appointment or a refund will not be given. Appointments canceled in less than 24 hours notice will incur a cancellation fee for half the cost.

No-Show Appointments

There will be a full service charge for a no-show appointment, which must be paid before any future visit.

Tips

Credit Card tips are accepted, though tips are preferred in Venmo or cash to your stylist.

Personal Property

Joule salon is not responsible for any lost, damaged, or stolen property or garments.

Children & Pets

Due to the size of our salon company, and for everyone's safety please do not bring pets or children under the age of 6 years with you to your appointment.

Returns & Exchanges

We offer full exchanges on all products. If for any reason a client is not satisfied with their new product we will replace it with something that better suits their needs. Returns are on all hair care products will be given full credit towards the purchase of another product or the full value in a gift card. Returns on hairdryer, curling and flat irons must be returned within 14 days. Returned items must be in original box.

We can not offer a return or exchange of custom ordered hair extensions.

Method of Payment

We accept cash and all forms of credit cards. We are sorry, we do not accept checks.