Policies

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Cancellations

If a client needs to cancel an appointment for any reason, we ask for 24- 48-hour notice before their scheduled appointment. For their convenience, we provide a confirmation call 48 hours prior to their appointment. Always ask if there have been any changes in their contact information.

*For services booked for two hours or more we do ask for a deposit.

Service Adjustments

Guests may contact us within 10 days of their service(s) for any changes that they require. We do not offer refunds on services, but we are happy to make things right for you.

Children & Pets

Due to the size of our salon company, and for everyone's safety please do not bring pets or children under the age of 6 years with you to your appointment.

Returns & Exchanges

We offer full exchanges on all products. If for any reason a client is not satisfied with their new product we will replace it with something that better suits their needs. Returns are on all hair care products will be given full credit towards the purchase of another product or the full value in a gift card. Returns on hairdryer, curling and flat irons must be returned within 14 days. Returned items must be in original box.

We can not offer a return or exchange of custom ordered hair extensions.

Method of Payment

We accept cash and all forms of credit cards. We are sorry, we do not accept checks.